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211 is Here for You

A 211 Resource Helpline Community Resource Specialist is smiling while looking off in the distance

United Way Staff


Every 2.3 minutes, United Way’s 211 resource helpline addresses a local need. 211 assists people facing a problem or looking for opportunities by providing information about essential health and human services, education, employment and much more. The service is free, confidential, offered in multiple languages, 24 hours a day, 7 days a week. But that's just the beginning.

5 Reasons 211 Is Such A Valuable Resource

When you contact 211, you get connected to a real person

Sometimes, asking for help is the most courageous thing someone can do. 211 makes that first step easier by connecting you to a person who provides a welcoming, informative and easy place to turn.

Anyone can contact 211

Maybe you have a family member or neighbor who you’re concerned about. Or you’re mentoring a student and want to learn about additional resources that could benefit them. Or perhaps you’re a medical professional, social worker, or teacher and want to know of some helpful resources for the people you work with. If you are looking for information, 211 is here to help you.

211 saves time and resources

211 makes the most of valuable community resources by reducing misdirected calls to local agencies and non-emergency calls to 911. For every dollar invested in 211, the community return is $2.38 in system efficiencies and time saved identifying and researching services. 211 is the best source to find up-to-date, comprehensive information on thousands of programs and organizations in our state.

211 is more than phone calls

You can contact 211 by text, chat, phone, or search our website. Text service reaches groups who may otherwise have a hard time contacting 211, including youth who often prefer text to calls, people with disabilities that affect speech, or people who prefer text for safety or privacy reasons.

The 211 network helps with response efforts during hardships

211 has a critical statewide infrastructure that's been widely used to coordinate response efforts during natural disasters, weather-related hardships (such as the Polar Vortex) and other large-scale emergencies.

If you or someone you know is looking for assistance, dial 2-1-1, text 898-2111 or visit

Your support helps keep services like 211 going. You can make a gift today to ensure free, confidential information is accessible when people need it most.

About the Author

Greater Twin Cities United Way unites changemakers, advocates for social good and develops solutions to address the challenges no one can solve alone to create a community where all people thrive. Together with our partners, we’re meeting immediate community needs while transforming inequitable systems in the areas of housing, food, education and jobs.

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