Role We Play: Bridge
211 Resource Helpline
Through our free 211 resource helpline, we act as a bridge, providing confidential information and referrals to statewide resources and services to ensure people have their basic needs met at any time, day or night.
Our Impact
What 211 Does in the Community
Connects People to
Information and Referrals
Available 24 hours a day, seven days a week in multiple languages, 211 refers people — at no cost — to critical services like rental assistance, food programs, child care, employment resources and more.
Gathers and Quantifies
Information Needs
Using data gathered through the helpline, we help local lawmakers and nonprofits understand the information needs of callers, so they can begin to piece together the full picture of what’s going on in the communities they serve.
Get Connected Through 211
If you need help getting your needs met, call, chat, text or search 211 to find resources in your community.
Spread the Word
Help spread the word about 211, so people can get referred to the resources and services they need.
Who’s Answering the Call?
“I get excited when I hear about new social programs because it means more help for those who need it.”
– Jacky, 211 Community Resource Specialist
“I listen with compassion and provide referrals to more than 40,000 statewide resources to ensure our neighbors have their basic needs met.”
– Raelinh, 211 Community Resource Specialist
