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Role We Play: Bridge

211 Resource Helpline

Through our free 211 resource helpline, we act as a bridge, providing confidential information and referrals to statewide resources and services to ensure people have their basic needs met at any time, day or night.

Our Impact

52 urgent needs met every hour

I’m losing my housing tonight and I have two young children, is there a place we can go?

Can you help me find a food shelf in my area?

What 211 Does in the Community

Connects People to

Information and Referrals

Available 24 hours a day, seven days a week in multiple languages, 211 refers people — at no cost — to critical services like rental assistance, food programs, child care, employment resources and more.

Gathers and Quantifies

Information Needs

Using data gathered through the helpline, we help local lawmakers and nonprofits understand the information needs of callers, so they can begin to piece together the full picture of what’s going on in the communities they serve.

Get Connected Through 211

If you need help getting your needs met, call, chat, text or search 211 to find resources in your community.

Spread the Word

Help spread the word about 211, so people can get referred to the resources and services they need.

Who’s Answering the Call?

Jacky, 211 Specialist

“I get excited when I hear about new social programs because it means more help for those who need it.”

– Jacky, 211 Community Resource Specialist

“I listen with compassion and provide referrals to more than 40,000 statewide resources to ensure our neighbors have their basic needs met.”

– Raelinh, 211 Community Resource Specialist

Events and Updates

“Step Zero” to Opportunity: Why Housing Matters
News

“Step Zero” to Opportunity: Why Housing Matters

January 19, 2023
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News

Greater Twin Cities United Way Unveils Policy and Advocacy Agenda for 2023 State Legislative Session

December 19, 2022
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United Way’s 2023 Policy Priorities and Advocacy Agenda
News

United Way’s 2023 Policy Priorities and Advocacy Agenda

December 19, 2022
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