211 Helpline
Through our free 211 helpline, we act as a bridge, providing referrals to statewide resources and services to ensure people have their basic needs met at any time, day or night.
What 211 Does in the Community
-
Connects People to Resources
Available 24 hours a day, seven days a week in multiple languages, 211 refers people—at no cost—to critical services like rental assistance, food programs, child care, employment resources and more. -
Quantifies Need to Spur Action
Using data gathered through our 211 helpline, we shape the United Way impact and funding strategies in addition to helping local lawmakers understand the needs of their constituents and advocating for policy change. -
Facilitates Emergency Response
During COVID-19, real-time 211 data underscored the need for housing support and helped unlock $100 million in state funding for emergency housing assistance.
Subscribe to Greater Twin Cities United Way1
/
2
Dawn & Anna: Inside their experience with 211
What your gift to the 211 Hope Starts Here Fund makes possible
211 Hope Starts Here Fund
1
/
2
Where Needs Are Met with Hope
Who's Answering the Call?
-
“We work closely with each caller to meet each person where they are.”
-
“I get excited when I hear about new social programs because it means more help for those who need it.”
-
“I think it makes a huge difference for people to know when they call us, they can speak with a live person who is here to help.”
-
“Honestly, falling into tough times can happen to anyone. I let them know it’s okay to ask for help and support.”
Get Connected Through 211
If you need help getting your needs met, call, chat, text or search 211 to find resources in your community.
Why Support 211?
-
"When Minnesotans call the NPSL, United Way specialists listen with empathy, assess the crisis and risk, de-escalate callers and connect them to local support and resources to help them develop a safety plan. "
-
"In partnership with Greater Twin Cities United Way’s 211 resource helpline, the state of Minnesota recently launched RentHelpMN, a new rental assistance program making it possible for low- and moderate-income renters to get caught up on overdue rent and utilities. The program also makes provisions for those at risk of falling behind on rent payments due to the COVID-19 pandemic. "
-
"I was living in situation that became dangerous and I wasn’t sure where to turn. Through a phone call to 211, I ended up getting a list of temporary housing options and other resources like food shelves. It was a heightened, emotional time and I remember feeling it was an avenue to pursue when I didn’t have one. "
-
"Recently, a man called 211 a few days before his wife was expected to give birth to their first child. They were experiencing COVID-19 related unemployment and were behind on their rent. A 211 rent assistance specialist asked the caller a few questions to determine eligibility for the State’s COVID-19 Housing Assistance Program, and they were able to begin the application process over the phone. "
-
"As COVID-19 continues to affect those most vulnerable in our community, our real-time 211 call data is highlighting ongoing and increasing community needs – specifically a growing need for housing and rent assistance. "
Spread the Word
Help spread the word about 211 and connect people to the resources and services they need.