211 RESOURCE HELPLINE

Through our free 211 resource helpline, we act as a bridge, providing confidential information and referrals to statewide resources and services to ensure people have their basic needs met at any time, day or night.

Contact 211

211 resource specialist, Sindy Castillo-Olivares sits behind a desk looking at a computer screen with a headset on ready to answer a community member's call.

Our Impact

223,912

referrals in 2025 – on average, one referral every two minutes

5%

increase in housing requests in 2025 (compared with 2024 needs)

40,000+

statewide resources in 100+ languages

EXPLORE THE MINNESOTA 211 dASHBOARD

What 211 Does in the Community

Connects People to Information and Referrals

Available 24 hours a day, seven days a week in multiple languages, 211 refers people — at no cost — to critical services like rental assistance, food programs, child care, employment resources and more.

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Shares Data with the Community

Available 24 hours a day, seven days a week in multiple languages, 211 refers people — at no cost — to critical services like rental assistance, food programs, child care, employment resources and more.

Learn More →

The Role of the Data

Though 211 data provides a real-time window into the information needs of our community, it’s important to note this is just one aspect of the issues we’re facing in the Greater Twin Cities. Call trends give us a pulse on the community, helping shape important discussions among regional leaders and signaling opportunities to dive deeper as we work together to identify and address these larger issues.

Impact and Funding Strategies

As we work alongside our nonprofit partners, the 211 data, among a myriad of other inputs, informs the discussions we have about the needs of our community and areas where we have the opportunity to make the greatest impact as these needs change.

Our Work with Community Partners →

Housing Advocacy

Each week, we brief the Minnesota Housing Finance Agency on call volume across categories related to homelessness prevention. MHFA uses this report to help quantify the need for housing assistance in our community, so they can better inform policy and programs.

Our Advocacy Work →

Who's Answering the Call?

Jacky

211 Community Resource Specialist

“I get excited when I hear about new social programs because it means more help for those who need it.”

Kendra

211 Community Resource Specialist

"211 is a free, statewide resource available for anyone looking to access services including physical and mental health resources, housing, utility, food, employment assistance, crisis interventions, and more."

Watch Kendra's Story →