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211 Data

A Real-Time Pulse on Information Needs

The calls we receive through our 211 resource helpline give us insight into the information needs people in our community have when it comes to learning about and accessing social services.

Our Impact to Date

100

million in funding secured in 2020

52

urgent needs met every hour

40,000

statewide resources in 100+ languages

The Role of the Data

Though 211 data provides a real-time window into the information needs of our community, it’s important to note this is just one aspect of the issues we’re facing in the Greater Twin Cities. Call trends give us a pulse on the community, helping shape important discussions among regional leaders and signaling opportunities to dive deeper as we work together to identify and address these larger issues.

Impact and Funding Strategies

As we work alongside our nonprofit partners, the 211 data, among a myriad of other inputs, informs the discussions we have about the needs of our community and areas where we have the opportunity to make the greatest impact as these needs change.

Housing Advocacy

Each week, we brief the Minnesota Housing Finance Agency on call volume across categories related to homelessness prevention. MHFA uses this report to help quantify the need for housing assistance in our community, so they can better inform policy and programs.

“Much of the data policymakers have access to comes from censuses taken years ago. 211 calls give us insight into the types of information people are seeking about services they needed last week. By passing these current insights along, we can help leaders discern trends and shape policy.”

– James Collins, Direct of 211 Resource Helpline

Join Us as a Changemaker

Learn how you can support programs like 211 and help us bridge the gaps in our community.

Events and Updates

Community Connection Series, Leveraging Data to Drive Strategy and Impact
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Leveraging Data to Drive Strategy and Impact

December 3, 2021
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Securian Financial Donates $1 Million to Greater Twin Cities United Way to Support Transformative Change

November 16, 2021
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Building, Sharing and Wielding Power through Career Academies

November 4, 2021
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