United Way 211 Helps Callers Navigate COVID-19 Impacts
Recently, a man called 211 a few days before his wife was expected to give birth to their first child. They were experiencing COVID-19 related unemployment and were behind on their rent. A 211 rent assistance specialist asked the caller a few questions to determine eligibility for the State’s COVID-19 Housing Assistance Program, and they were able to begin the application process over the phone.
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I think it makes a huge difference for people to know that when they can call us, they can speak with a live person who is here to help
Dawn & Anna: Inside their experience with 211
I was living in situation that became dangerous and I wasn’t sure where to turn. Through a phone call to 211, I ended up getting a list of temporary housing options and other resources like food shelves. It was a heightened, emotional time and I remember feeling it was an avenue to pursue when I didn’t have one.
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We Can All Help Prevent Suicide: National Suicide Prevention Week and Month
When Minnesotans call the NPSL, United Way specialists listen with empathy, assess the crisis and risk, de-escalate callers and connect them to local support and resources to help them develop a safety plan.
