United Way 211 Helps Callers Navigate COVID-19 Impacts
Recently, a man called 211 a few days before his wife was expected to give birth to their first child. They were experiencing COVID-19 related unemployment and were behind on their rent. A 211 rent assistance specialist asked the caller a few questions to determine eligibility for the State’s COVID-19 Housing Assistance Program, and they were able to begin the application process over the phone.
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Dawn & Anna: Inside their experience with 211
I was living in situation that became dangerous and I wasn’t sure where to turn. Through a phone call to 211, I ended up getting a list of temporary housing options and other resources like food shelves. It was a heightened, emotional time and I remember feeling it was an avenue to pursue when I didn’t have one.
211 Resource Helpline Expands to Help Minnesotans Access $100 Million in Housing Assistance
Our 211 resource specialists provide nearly 460,000 referrals to critical services for people in need every year. Because of our existing infrastructure and expertise, MHFA selected United Way’s 211 resource helpline to be the point of contact for people seeking these housing resources.