Suicide Prevention Call Specialist


We live in a world where divisions, disparity and poverty affect everyone. There are many ways to solve problems, but when we united as changemakers we can disrupt systems, unlock human potential, change narratives, create equitable solutions and advocate for policies that result in lasting change.

Greater Twin Cities United Way lives in a unique space in the Twin Cities with a community of three million people who share our passion and mission. GTCUW impacts hundreds of thousands of people every year via community investments, donor events, company campaigns, conventions, volunteer events and community gatherings – giving everyone a voice in creating GTCUW.


Your Role in Participating:            Suicide Prevention Call Specialist

Your Department:                         Suicide Prevention Line

Your Reporting Manager:           Lifeline Crisis Center Manager



Mission: Unite changemakers, advocate for social good and develop solutions to address the challenges no one can solve alone.

Values: Equity, collaboration, agility, and transparency



There are currently two full-time positions:

Saturday – Wednesday 6:00pm – 2:00am

Thursday – Monday 7:00pm – 3:00am



  • Perform suicide risk assessment and crisis counseling for Greater Twin Cities United Way Suicide Prevention Hotline callers.
  • Assist with placing rescue calls as needed.
  • Place follow-up calls to callers.
  • Document each call and collect data for every contact and each county served in our web-based call database.
  • Enter all calls in an iCarol call report, including demographic information and presenting problem.
  • Complete mandatory trainings and workshops to remain knowledgeable about the latest policies and protocols and equipped to apply crisis intervention tools & techniques.


  • Bachelor’s degree in psychology; social work; or a behavioral science field is preferred or equivalency of 2+ years working in community service or programs.
  • Must possess strong knowledge of mental health, suicide dynamics, crisis prevention and intervention services.
  • Knowledge of HIPAA laws/regulations with regard to protected health information; code of ethics, confidentiality and privacy principles.
  • Minimum of two years of professional experience; preferably providing direct services in mental health or human service setting.
  • Experience with crisis situations and quickly establishing rapport with clients highly desirable.
  • Demonstrated ability and experience working with diverse populations.
  • Strong empathy, communication, teamwork and interpersonal skills
  • Able to handle high levels of emotional stress
  • Proficient in web-based computer environment and multi-line phone system
  • Understanding of and ability to apply mental health assessment, treatment and service terminology
  • Able to work independently in triaging calls so that lines remain available for callers in escalated crisis.
  • Bilingual fluency in Spanish, Hmong or Somali a plus.

Compensation and Benefits

This position starts at $24.00 – $27.00 per hour and is full-time benefits eligible including health insurance, dental insurance, vision insurance, 401K, paid holidays, generous PTO and more.


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Greater Twin Cities United Way provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.