Senior Learning & Impact Strategy Officer

Senior Learning & Impact Strategy Officer


Greater Twin Cities United Way lives in a unique space in the Twin Cities with a community of three million people who share our passion and mission. GTCUW impacts hundreds of thousands of people every year via community investments, donor events, workplace campaign events, conventions, volunteer events and community gatherings – giving everyone a voice in creating GTCUW.


Your Role in Participating:          Senior Learning & Impact Strategy Officer

Your Department:                          Community Impact

Your Reporting Manager:            Associate Vice President, Community Impact


Mission: Galvanize our community to build pathways toward prosperity and equality for all.

Values: Equality, collaboration, agility, and transparency



In your key leadership capacity you will demonstrate world-class relationship management capabilities with individual donors, institutional donors, corporate partners, volunteers, the nonprofit sector, government, community leaders, board of directors and the Greater Twin Cities United Way team that will result in creating positive impact for all people within our community experiencing poverty.



The primary purpose of this position is to lead learning and evaluation efforts across Greater Twin Cities United Way’s portfolio of community investments in economic opportunity, household stability, and education. These community investments are made in the form of traditional grants, capacity building work, technical assistance, and shared learning initiatives.

Under the direction of the Associate Vice President, Community Impact (CI) the Senior Learning & Impact Strategy Officer will work closely with key internal and external stakeholders to integrate Community Impact’s perspectives throughout the organization’s work and supports the development, management and implementation of evaluations and shared learning initiatives.



Strategy, Measurement and Evaluation – 35%

  • Acts as a strategic thought partner to the AVP of Community Impact on goal setting, progress monitoring, and community impact strategy development.
  • Manage the evaluation needs of the Community Impact multi-year investments throughout the investment cycle of strategy development, implementation, improvement, and retrospective learning opportunities.
  • Design reporting and evaluation frameworks to ensure consistency across grant-making portfolios.
  • Lead the measurement, collection, integrity, and analysis of grantee reporting data in the multi-year grantmaking space.
  • Consult and provide subject matter expertise on creation of reports, presentations, and other evaluation products that convey complex information in an easy-to-understand format.
  • Provide technical assistance to grantee partners in United Way-related evaluation and grant reporting activities, in partnership with Program Officers.
  • Provide thought leadership to United Way staff in designing, interpreting, and presenting community research and impact results.

People Leadership – 30%

  • Lead a small staff, engaging them in impact management initiatives across matrixed teams; provide direct supervision of research and evaluation staff, interns and other staff/consultants as assigned in evaluation, learning and strategy work.
  • In partnership with the CI Grantmaking Team and others, lead the development of grant portfolio-based learning agendas to guide the development and implementation of communities of practice.
  • Provide strategic oversight and partnership with the CI Content Manager to understand and communicate GTCUW impact in the community.
  • Provide leadership within Community Impact to improve evaluation and reflection skills across all relevant staff and support the development of analytical and evaluative thinking skills in colleagues.
  • Prioritize staff development through coaching, constructive feedback and exposure to opportunities to advance the skills, knowledge and performance of staff.
  • Participate in and when appropriate, lead, development of contracting processes with external consultants to understand and assess outcomes and inform ongoing improvement efforts.

Internal Relationship Management and Shared Learning – 25%

  • Strengthen, maintain and support strong working relationships with key functional leaders and stakeholders, across Greater Twin Cities United Way and increasingly across the United Way Worldwide system.
  • Measure and evaluate GTCUW activities and effectiveness within shared learning initiatives.
  • Incorporate knowledge generated from shared learning initiatives into outcomes-focused measurement and evaluation efforts.
  • Engage across the organization to identify potential opportunities for collaborative improvement that might drive greater outcomes and deeper impact.
  • Serve as the designated Community Impact liaison to GTCUW Marketing, Advancement, Workplace, and Shared Services teams for evaluation related activities.
  • Assist in the identification of best and promising practices within communities of practice.
  • Assist the AVP of Community Impact in facilitating a culture of learning throughout GTCUW.

Process and Systems – 5%

  • In partnership with the AVP of Community Impact and other internal stakeholders, assist in the development and maintenance of processes to improve efficiencies and workflows, including grant reporting and compliance processes.
  • Lead efforts to improve the quality and accessibility of impact data. 

Other – 5%

  • Participate in general organization events.
  • Actively participate in the development of new concepts, new product development and implementation plans including evaluating new impact models.
  • Apply innovative thinking to solve complex problems and complete assignments that are often ambiguous.
  • Identify and communicate trends and opportunities in local and national philanthropy.
  • Develop a strong network of peer thought leaders locally and nationally.



Knowledge, Skills and Abilities Requirements

  • Ensures Accountability: holding self and others accountable to meet commitments. Thrives in a fast-pace environment.
  • Communicates Effectively: developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Strong interpersonal communications skills – demonstrates high emotional intelligence.
  • Drives Results: Results oriented, decisive, and analytical, leading to creative solutions, while managing key stakeholder involvement and achieving deliverables.
  • Business Insight: applying knowledge of business and the marketplace to advance the organization’s goals.  Demonstrated leadership experience in integrating strategies and execution across organizations with cross-functional experience required.
  • Results Orientation: Results oriented, decisive, and analytical, leading to creative solutions, while managing key stakeholder involvement
  • Interpersonal Savvy: relating openly and comfortably with diverse groups of people.
  • Optimizes Work Processes: knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Plans and Aligns: planning and prioritizing work to meet commitments aligned with organizational goals.
  • Instills Trust: gaining the confidence and trust of others through honesty, integrity, and authenticity.  Operates as a team player and organizational advocate. Exhibits positivity and enthusiasm with community focus, while creating an environment that motivates others to lead.
  • Strategic Mindset: Proven strategic thinker with prior experience in identifying, analyzing, developing, and supporting the launch of innovative new initiatives and programs leveraging stakeholder insights, market trends, environmental scan, and creative solutions.  Ability to assess strategic options for potential revenue and engagement growth, overall value, and risk assessment.  Ability to develop an implementation plan from strategies.
  • Situational Adaptability: adapting approach and demeanor in real time to match the sifting demands of different situations.


Education and ExperienceMinimum of 5 years of experience in evaluation consulting, strategy development, philanthropy, or product development.  Cross-sector experience, including state government, is a plus.

Program Research and Evaluation:

  • Demonstrated knowledge and experience in research and evaluation design, implementation, analysis, impact measurement, and reporting required.
  • Excellent organizational and analytical skills and the ability to manage multiple projects at one time.
  • Problem solving with creativity and vision, ethics, a strong sense of accountability, courage, and the willingness to learn and teach others.
  • Experience in designing and implementing systems change and policy advocacy initiatives is a plus.

Education or Formal Training:

  • Completion of an advanced degree in public policy, business, social work, or another applicable field, preferred. Related bachelor’s degree or equivalent experience required.


  • Flexibility to work nights, weekends, and travel to national meetings and conferences as needed.
  • Experience managing contracts and relationships with external vendors and consultants required.


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Greater Twin Cities United Way provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.