211 Community Database Curator
Greater Twin Cities United Way lives in a unique space in the Twin Cities with a community of three million people who share our passion and mission. GTCUW impacts hundreds of thousands of people every year via community investments, donor events, workplace campaign events, conventions, volunteer events and community gatherings – giving everyone a voice in creating GTCUW.
Your Role in Participating: 211 Community Database Curator
Your Department: Community Impact
Your Reporting Manager: 211 Contact Center Manager
OUR MISSION AND VALUES
Mission: Galvanize our community to build pathways toward prosperity and equity for all.
Values: Equity, collaboration, agility, and transparency
OUR RELATIONSHIPS CREATE IMPACT
In your key leadership capacity you will demonstrate world-class relationship management capabilities with individual donors, institutional donors, corporate partners, volunteers, the nonprofit sector, government, community leaders, board of directors and the Greater Twin Cities United Way team that will result in creating positive impact for all people within our community experiencing poverty.
PRIMARY PURPOSE OF YOUR ROLE
The 211 Database Curator is responsible for overseeing the development and maintenance of United Way 211’s community resource database. The Database Curator ensures accurate, up to date, and clear information is accessible to the public through the public website and to 211 Community Resource Specialists to access while on the phone with a 211 participant. They direct communications with service providers to update and correct information in order to provide data integrity and adherence to AIRS (Alliance of Information and Referral Systems) standards.
Data management 80%
- Maintains regular contact with Minnesota social service organizations in order to develop new resource listings for the 211 Resource Database, verify current information, and accurately classify listings according to the AIRS/211 LA County taxonomy of Human Services, which is the coding system used by MN 211.
- Prepares well-written narrative descriptions that clearly and concisely describe the agency’s services including, where relevant, target populations, eligibility criteria, areas served, application procedures, languages spoken, hours, fees, and other aspects of the service.
- Gathers current information about seasonal and other time-limited programs; adds to the resource database for the duration of the program and inactivates when completed.
- Asks appropriate questions to determine whether new agencies/services meet inclusion/exclusion criteria, correctly applies the criteria in selecting agencies/services to be included and follows notification procedures when an agency cannot be included in the resource database.
- Ensures that information included in the resources database during a disaster is vetted and correct.
Community support 15%
- Participates in community meetings and represents 211 in outreach to community groups, local businesses and social service providers by presenting information the 211 database.
- Assists in researching, organizing, writing and editing special reports, brochures, directories, specialized topic lists and other designated resource products.
- Coordinates with other United Way and 211 organizations and participates in the statewide Data Integrity Group (DIGS) conference calls and meetings.
- Provides back-up phone support to Community Resource Specialist as needed.
- Supports the development of new/improved software for 211 by providing direction, feedback and testing, including the 211 website.
- Assists with troubleshooting for the iCarol resource database and Prevention Pays texting software.
COMPETENCIES THAT SUPPORT YOUR WORK
- Ensures Accountability – Works independently and regularly updates a monthly caseload of database records in a timely manner, including the ability to set priorities, meet deadlines, and focus on critical activities.
- Manages Complexity – Takes information, breaks it down conceptually, and reorganizes it into an entry or series of entries that accurately reflect an agency, its services, its programs and its sites.
- Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
- Optimizes Work Processes – Identifies the most effective and efficient process to get things accomplished with a focus on continuous improvement.
- Communicates Effectively – Clearly and concisely reflects information about agencies in an abstract which conforms to the format and style guide. Must have the proofreading skills to identify and correct errors.
- Nimble Learning – Learns quickly when facing new situations, experiments to find new solutions and takes on the challenge of unfamiliar tasks.
- Cultivates Innovation – Creates new and better ways for the organization to be successful.
- Drives Results – Consistently achieves results, even under touch circumstances.
- Bachelor’s degree or 2+ years of experience in human services or database administration.
- Working knowledge of the AIRS/211 LA County Taxonomy or other human service classification systems a plus
- Demonstrated computer literacy especially using customized database software, Microsoft Office suite applications, and internet searching. Ability to do research on the Internet and custom software competently, and excellent PC skills with Outlook e-mail, calendar, Word and Excel.
- Knowledge of community organizations and services in metro area and across Minnesota.
- Will be required to work other than scheduled hours, during a local or national disaster.
- This position will be required to become a Community Resource Specialist – Database Curator through AIRS when eligible.
Please direct any questions to email@example.com.
Greater Twin Cities United Way provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Explore what it means to be a changemaker, and to make an impact in your community with Greater Twin Cities United Way.